Help & Support — CloudEd

Question 1

How do I get started with CloudEd?

Accepted Answer

Sign up for a free account on clouded.live, browse our course catalogue, and enrol in any course that interests you. You can start learning immediately after enrolment.

Question 2

How do I book an on-demand tutor?

Accepted Answer

Navigate to the On-Demand Tutoring section, choose your subject and preferred time slot, and confirm your booking. You will receive a confirmation with the session link.

Question 3

Do you offer plans for schools and institutions?

Accepted Answer

Yes. CloudEd offers dedicated institutional plans with bulk enrolments, custom branding, progress dashboards, and dedicated support. Contact our partnerships team to discuss a tailored plan.

Question 4

Are certificates provided upon course completion?

Accepted Answer

Yes. CloudEd issues verifiable digital certificates upon successful completion of a course. These can be shared to LinkedIn or downloaded as a PDF.

Question 5

Can I access courses on mobile devices?

Accepted Answer

Absolutely. CloudEd is fully optimised for mobile and tablet devices. You can learn on the go through any modern browser, with offline access available for select courses.

Question 6

What is the refund policy?

Accepted Answer

We offer a 7-day refund window for most courses if you have not completed more than 20% of the content. Please contact support@clouded.live with your order details.

Question 7

How do I reset my password?

Accepted Answer

Click "Forgot password" on the login page and enter your registered email address. You will receive a reset link within a few minutes.

Question 8

How can I reach the support team?

Accepted Answer

Use the contact form on our Contact page or email support@clouded.live. Our team is available Monday to Friday, 9 AM – 6 PM IST, and we aim to respond within 24 hours.